Frequently asked questions
Learn more about our products, licensing, deployment, etc.
COMMON QUESTIONS
How is CBTClips different from everyone else?
Most providers of computer-based training offer only a hosted subscription plan. We believe in flexibility and offer two distinct options:
- Download and Deploy (you host)
• One-time fee
• Multiple licensing options (Enterprise, Corporate, Workstation)
• Various formats (MP4, SWF, WMV, SCORM)
- CBTClips Cloud (we host)
• Subscription-based
• 24/7 access via browser, iPad, iPhone or Android
• Includes MS Office, SharePoint, Windows, and more
How fast can we get the clips after ordering?
All of our products are downloadable and available the same day after receiving your payment information.
Can we see a sample clip or two?
Several free clips can be found on the page for each respective product (i.e. Excel, Word, SharePoint, etc.). By request, we’re also happy to provide a free sample for testing in your local environment.
What kind of organizations use your training?
Our clips are the training product of choice by organizations worldwide. Here is a partial list of our customers.
Will you accept Purchase Orders?
Absolutely. We also accept payment by credit or procurement card, checks and wire transfers.
I work for the government, can we get a discount?
Yes. We offer discounts to government, education, military and other non-profit organizations. Request a quote and be sure to mention your non-profit status.
Can you make custom clips for us?
Sure. Short, concise video clips are perfect for consistent delivery of virtually any kind of information: computer and software training, new hire orientation, HR procedures, etc. Learn more or contact us for a quote on your next project.
I have other questions, is there someone I can actually talk to?
Sure, call us at 1-800-278-3497 or send your question here. We're happy to help!
DOWNLOAD AND DEPLOY
What does an Enterprise License allow us to do?
With an Enterprise License, organizations may install the product on multiple servers in multiple physical locations (such as different states or countries). The license is perpetual and there are no restrictions on the number of users accessing the product.
What does a Corporate License allow us to do?
A Corporate License allows the product to be installed on a single server in a single location within your organization. The license is perpetual and there are no restrictions on the number of users accessing the product on the server.
In which formats are the clips available?
We offer our training videos in various formats including SWF, MP4, WMV and SCORM-compliant zip packages. Don’t see the format you need? Contact us to see if it’s available.
What are the differences between SWF, MP4 and WMV?
SWF files play in Adobe's Flash Player, while WMV is designed for Windows Media Player. MP4 is supported by multiple players and is ideal for delivering the videos to iPad, iPhone or Android phone users. Generally, SWF files are larger and require more bandwidth to play smoothly. MP4 and WMV files have better compression, are smaller, and require less bandwidth.
How exactly are the videos deployed on our server or SharePoint site?
There are several options; check out our deployment video tutorials for some ideas.
Can the clips be played on iPad, iPhone and iPods?
Yes. Our clips are available in MP4 format, which is supported by all of these devices.
Why can't we play MP4 clips on our system?
If you've installed the MP4 version of our clips and they're not able to play in the browser, your system administrator will need to add MP4 to the local server's list of MIME types. Typically, MP4 is not included as a MIME type by default, but it's very easy to add. Please contact us for help.
Which product titles are available?
In a nutshell, all the products found in the CBTClips store are also available in the Cloud including Microsoft Office, SharePoint, Windows, iPad/iPhone, and more.
Is it accessible to mobile learners?
Yes! Learners can access training from practically any device (looks especially great on the iPad). The user’s progress is constantly updated so that learning can take place anywhere, on any device.
How are users added to the system?
Users can be imported into our system from your .CSV (Comma Separated Value) file. Each imported name is automatically sent an e-mail which provides login instructions. Additional users may be added or deleted from the system at any time by the Team Leader.
What is a Team Leader?
Subscribing organizations designate a Team Leader who is granted elevated access to the system. A Team Leader (or Leaders) can add or remove team members, add sub-teams, create reports and check daily usage statistics.
Are reports or statistics available?
Yes. Statistics showing course and user activity is provided via e-mail on a weekly or monthly basis. Alternatively, live reporting is available anytime to the organization’s Team Leader.
Does the system offer any assessments or quizzes to track learner progress?
Not at this time. However, live reporting provides a gauge of learner activity (% complete) and progress through each course.
When I first login, why is my “Courses to Do” list empty?
Courses to Do displays a listing of courses to which you’ve been assigned or have initiated from the Course Library. If you haven’t been assigned any courses, or viewed any courses, this area will initially be empty. As you use the system and watch training videos, this area will self-populate and show activity for all courses that have been started.
How can I verify that I’ve completed a course?
Once all the tutorials of a course have been viewed, the course moves from Courses to Do to My Achievements, where an optional certificate may be download or printed to show completion.
The CBTClips Cloud sounds perfect for our limited rollout … can we subscribe for just a few months?
Yes. The Cloud is an ideal solution for smaller rollouts and pilot groups.
I'd like to see how the system works, can I schedule a demo?
We'd be happy to demonstrate how our system works. Request a demo for you or the entire team.