Frequently asked questions
You've got questions, we have answers
ABOUT THE VIDEOS
Is a subscription required?
No. Buy just what you need for a one-time cost to download and deploy to unlimited users within the organization.
What formats do the clips come in?
- MP4/HTML5 or MP4/ASPX -- ready to roll on SharePoint, Office 365, Intranet
- WMV/HTML -- for Windows Media Player
- SCORM 1.2 -- for Learning Management Systems
Do we need to install software or a video player?
No, our clips come ready to play using TechSmith's Smart Player and will play in any modern browser or mobile device.
What happens when Microsoft updates a product?
A good question and one we're asked a lot! To ensure you'll have access to the latest Microsoft changes, we provide free updates for one year from purchase date for selected products including: Smooth Move to Office 365, Connect to SharePoint Online, Working with Skype for Business, and Working with Windows 10. Beyond the first year, we offer an optional Maintenance Agreement, based on 20% of your license price, which can be purchased annually.
Can we see a few samples?
Absolutely. Each respective product page (like this one) features a few linked titles. You're encouraged to request a free evaluation version or SCORM samples to test within your organization.
How exactly are the videos deployed on our server or SharePoint site?
Check out our deployment video tutorials to see how.
ABOUT LICENSING AND PURCHASE
What's the difference between a Corporate and Enterprise License?
Either license allows our videos to be deployed on premises or in the cloud and cover unlimited users. In a nutshell, the difference is based on the physical location of the users.
- Corporate - Unlimited users at a single geographic location (i.e. a local metro area)
- Enterprise - Unlimited users in multiple geographic locations (i.e. statewide, nationwide, or globally)
How fast can we get the clips after ordering?
All of our products are downloadable and available the same day, usually within an hour or so after receiving your payment.
Will you accept Purchase Orders?
Absolutely. We also accept payment by credit or procurement card, checks and wire transfers (EFT).
Can we get a discount for our non-profit?
Of course. We offer discounts to government, education, military and other non-profit organizations. Request a quote here.
How do we access clips we've purchased?
By logging into our Customer Portal from the account information we provided after purchase. From the portal, you're able to review past transactions, change your account password, and download your products.
ABOUT SUPPORT FOR THE PRODUCT
What kind of support can we expect?
We offer free lifetime support for all our products, available by phone or email.
Why can't we play MP4 clips on our system?
If you've installed the MP4 version of our clips and they're not able to play in the browser, your system administrator will need to add MP4 to the local server's list of MIME types. Typically, MP4 is not included as a MIME type by default, but it's very easy to add. Please contact us for help.
I have other questions, is there someone I can actually talk to?
Sure, call us at 1-800-278-3497 or send your question here. We're happy to help!